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• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
• Presenting and conducting self in accordance with brand expectations.


• No previous experience required

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
• A relevant tertiary qualification in Commerce or Management


• Knowledge and understanding of:
• Basic calculations
• Retail/consumer service environment

• Knowledge and understanding of:
• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Credit Policy

• Communications Skills
• Interpersonal & Relationship management Skills

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Following Instructions and Procedures
• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking_Managing Political Situations

Additional Information
• Must have access to transport (personal/public)
• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
• Must meet the minimum requirements on psychometric assessments

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